Summary
This role drives the strategy and delivery across a range of Field capabilities and solutions including CRM and HCP Engagement apps to optimize performance and HCP engagement. Solutions include Sales Performance Management (SPM), Call Plan Management, Customer Segmentation and Typing tools, Field Assistants and AI Bots, Field emails/messaging. In addition, you will define and deliver strategies to incorporate AI, orchestration and automation into these capabilities. The AD of Field Product Management leverages approved technology platforms (Zaidyn, Salesforce, Veeva, Sprinklr) to shape and deliver Field solutions.
In this role, you will have a customer-first mindset and a strong understanding of Field Sales/Customer engagement technologies and strategies. This role requires a candidate with expertise in these capabilities as well as excellent analytical, organizational, and communication skills to translate business problems and insights into strategies for commercial excellence.
About the Role
Major accountabilities:
- Lead product management for Field capabilities, managing day-to-day operations, updates and planning of roadmap and deliverables
- Develop strong partnership with DDIT, including overall plans/integrations development; develop internal comms plan to manage expectations and inform planning
- Define a business- and market-led prioritization of Field solutions, with a strong link to commercial excellence goals
- Define and drive a clear product management process to deliver on key business goals and customer needs
- Collaborate with Field Excellence as well as markets to ensure right fit, co-creation, adoption, and utilization measurements
- Translate business needs and user pain points into a roadmap of Field capabilities
- Align with DDIT on selection and design of solutions and platforms, including strategic integrations
- Partner with DDIT to develop and steer effective scalable delivery plans
- Partner with the Field Product team (MarTech, DDIT, CLS) on all aspects of the product lifecycle, including discovery, design, user stories, product development, user testing, market adoption, feedback, data analysis, and iterative enhancements.
- Work with business stakeholders to prioritize backlog and manage timelines
- Drive omnichannel maturity by advancing innovative capabilities such as response optimization, AI-assisted optimization, touchpoint orchestration, and personalized messaging strategies.
- Build a positive, collaborative and inclusive environment with transparency, openness, and knowledge-sharing to help each other improve and grow.
- Partner and connect with regulatory and legal colleagues to ensure solutions and practices are compliant. Drive strong governance processes that accelerate growth and minimize complexity while reducing risk.
Essential Requirements:
Experience:
- 8 years of experience delivering and operating globally scaled MarTech/Field solutions to support in-market performance and customer engagement, with demonstrated results.
- Previous experience as a Product Owner/Manager of marketing/field technology capabilities.
- SME of MarTech solutions; with a deep understanding of personalization.
Skills:
- Expert in agile methods and product management.
- Strong technology proficiency to ensure the right decisions on architecture, solutions, and integrations.
- Synthesizes information to develop actionable recommendations and strategies.
- Excellent written and verbal communication skills.
- Strong analytical, strategic, time management, and negotiating skills.
Desirable Requirements:
- Passionate about building great solutions and solving customer and business problems.
- Able to navigate and lead through ambiguity with data-driven decision-making.
- Embraces a collaborative and open partnership mindset.
- A growth mindset that embraces learning by doing.
- Organizational savvy and change enabler.
- Ability to inspire extended teams to deliver with excellence.
- Effective at influencing and aligning strategies with markets and stakeholders.
Location:
This role can be based in Basel CH, Barcelona ES, Dublin IE or London UK. Novartis is unable to offer relocation support for this role: please only apply if this location is accessible for you.
Benefits:
Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: Novartis Life Handbook
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Accessibility and accommodation:
Novartis is committed to working with and providing reasonable accommodation to all individuals. If, be-cause of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to inclusion.switzerland@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Why Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
