REQ-10033802
Dec 11, 2024
India

Summary

-Act as the primary point of contact for the business -specific business capability -for existing and new services to ensure that agreed services are being delivered to requirements and business user expectations and satisfaction levels are met

About the Role

Major accountabilities:

  • Monitor, measure, report and review performance of services; Ensure the overall user experience is taken into account when designing and deploying new solutions and services;Take accountability to ensure adherence with Security and Compliance policies and procedures

Key performance indicators:

  • Stable, compliant,and secure operations measured by Availability, Performance, Capacity Metrics -Responsiveness and Recovery Speed of critical incidents / issues in business -Learning Agility -Productivity gains and defect reduction through continuous improvement -Automation led Programmable Infrastructure and Platform Services

Minimum Requirements:
Work Experience:

  • Ambiguity.
  • Strong customer orientation.
  • Relationship Management.
  • Ability to work and lead (a cross-functional team) in a matrix.
  • Market and customer intelligence.
  • Experience working cross-functionally and trans-nationally.
  • environment.

Skills:

  • IT Governance.
  • IT Infrastructures.
  • IT Service Delivery.
  • IT Service Management.

Languages :

  • English.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

Operations
CTS
India
Hyderabad (Office)
Technology Transformation
Full time
Regular
No
A female Novartis scientist wearing a white lab coat and glasses, smiles in front of laboratory equipment.
REQ-10033802

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