Summary
About the Role
Major accountabilities:
Manage the delivery of SAP systems, tools or applications and ensure their stability, integrity and business continuity.
Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs.
Identify, investigate, and resolve incidents, report on incidents and review findings with key stakeholders.
Address problems by driving identification of root causes and prevention of recurrences.
Ensure that an up-to-date asset inventory is maintained and only authorized components are used coordinate configuration management database changes and /or ensure that configuration items are identified, accounted, reported, verified and audited.
Ensure proper user and access management.
Ensure adherence to documented operational procedures and quality standards, and that appropriate operational service documentation is created and accepted by stakeholders.
Support Service / Solution Operations Manager in technical topics -Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
Deliver assigned project work as per agreed timeline within budget and on-quality adhering to
Experience required:
Strong experience in SAP Service Management.
Cross Cultural Experience and experience collaborating across boundaries.
IT Service Acceptance.
SAP Knowledge.
SAP Customer Service Support.
SAP Configuration & Asset Management.
AWS Application / Infrastructure Management.
SAP Systems Integration.
IT Incident & Problem Management.
IT Service Level Management.
Vendor management
Fluent English (written and verbal)
IT Capacity & Availability Management.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together?
https://www.novartis.com/about/strategy/people-and-culture
Commitment to Diversity & Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse team’s representative of the patients and communities we serve.
Join our Novartis Network:
Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
