Salesforce Health Cloud Regional Program Director - Patient Experience

Major accountabilities:

• Lead Novartis LEAP program ensuring Patients and Physicians strong digital experience for Americas Region.
• Lead cross-functional, geographically dispersed teams to execute large, complex IT program to deliver improved business outcomes
• Understand the business direction, align strategy to scope of the critical IT Patient Experience program, and drive measurable expected results aligned with business process and solution standards
• Monitor all major program activities, ensuring the accuracy, quality and integrity of the information, while providing consistency in content and deployment standards
• Lead the program team members and provide thought leadership aligned with expected results and consistency of implementation approach and collaborate effectively with DDIT organizations providing services to the program
• Own program status, issues and risks through appropriate channels / tools and ensures that these are reported back to agreed program governance (e.g. Steering Committee) with focus on required actions, ownership and risk management
• Proactively consult with management and review program proposals to shape goals, time frame, funding limitations, procedures for accomplishing program
• Take accountability to ensure adherence with security and compliance policies and procedures within the group program scope
• Transition Programs into a DevSecOps model for sustainable Operations

Minimum Requirements:
Work Experience:

• Bachelor’s degree in related areas such as Information technology or related discipline, advanced degree preferred.
• Minimum of 10 years of experience IT Program Management
• Functional breadth leading large and/or diverse and geographic multi-functional teams
• Change implementation planning & management
• IT Relationship Management
• Coaching for performance & development
• Knowledge of project management models and techniques, especially agile methodologies, and Product Development
• Program Finance Management, experience overseeing programs annual costs in the range of 20m

Skills:

• Salesforce Health cloud knowledge.
• C level stakeholder management proven experience.
• Performance Management.
• Agile project management methodology.
• Strong Leadership skills

Languages :

• Business English Proficiency