Résumé
About the Role
Major accountabilities:
Preparation and support for all internal audit and external Inspections in region for Development IT
Partner with Country DDIT Heads regarding demand planning and technology strategy within region
Represent the business for issue and request escalation from country and region to Development IT LT and other DDIT functions.
Potential to spend up to 50% of their time to: Execute solution implementation according to technology and delivery strategy for business systems, platforms, and processes for a particular service area. Partner with DDIT Development Strategic Business Partners for demand analysis, solution proposal/evaluation, and funding estimates. Deliver products according to strategy and with reusability. Ensure on time, within budget, compliant, secure, and quality delivery of portfolio for responsible service area.
Ensure services, solutions, platforms, products are fit for purpose and achieve the desired business value and impact.
Follow governance structure for projects, operations, etc. with right stakeholder representation
Track, report, and deliver against agreed success factors and KPIs for various stakeholders for responsible service area to include Inspection readiness and conclusion.
Follow DDIT practices to drive agility, speed, efficiency, and effectiveness. Ensure adherence to Security and Compliance policies and procedures.
Commitment to Diversity & Inclusion:
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Minimum Requirements:
University degree in Informatics, Computer Sciences, business or similar OR relevant experience.
Project Methodologies (Agile -Scrum training) GxP Validation training. Operations standards (ITIL) and Quality, compliance adherence.
Stakeholder Engagement, Operational Excellence, Digital & Technology Savvy, Applied Business Insights, Business Mindset
At least 10+ years of relevant experience in IT Service Management or related roles.
ITIL Foundation Certification would be added advantage.
Experience in supporting Business Applications
Proficiency in using ITSM tools and platforms, such as ServiceNow etc.
Experience in handling and resolving incidents, including coordinating with vendor support teams and business or other stakeholders.
Experience in handling incident escalations and resolving incidents.
Languages :
- English fluent
Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
