REQ-10042234
02 avril 2025
République de la Côte d'Ivoire

Résumé

The Business Support Lead is responsible for driving best-in-class performance in Francophone West Africa non focus countries in terms of performance management, third party contract management and distributors/wholesalers management. The Business Support Lead also works in collaboration with the Portfolio Managers, Supply chain and all relevant functions to ensure availability of Novartis products in non-focus FWA countries.

About the Role

Major accountabilities:

  • Adapt and extend Novartis strategy to FWA non focus countries.
  • Lead the third-party contract management and follow up on effective execution.
  • Manage and drive the patient reach and inland sales performance, in FWA non focus countries in collaborating with KAM and Portfolio Manager.
  • Manage wholesaler’s stock level to ensure availability of novartis medicines and a proper inland sales generation.
  • Lead pre-launch activities and support successful launches in non-focus country.
  • Proactively shape the market environment, defend, and improve Novartis market position by developing strong, trust-based relationships with stakeholders (especially distributors, regulators, Pharma and Healthcare associations, patient groups, customers, key accounts, and KOLs).
  • Organize events and other programs independently or with portfolio/medical department, in line with agreed tactical plans.
  • Identify strategic accounts and execute annual account plans for each Non focus country.
  • Role model ethical behaviours, exercise good judgement and principles-based decision-making.
  • Create a trust-based environment that motivates associates to do their best and support.
  • Reporting of technical complaints, adverse events, and special case scenarios related to Novartis products within 24 hours of receipt.

Key performance indicators:

  • Country revenue, market share, profitability.
  • Stock availability and distributors/wholesalers’ satisfaction.
  • Successful launches in countries.

Minimum Requirements:

Education:

University degree in science and/or Business or equivalent is preferred.

Job Dimension:

Impact on the Organization: Strong impact on countries performance.


Work Experience:

  • 3-5 years Sales and Operational experience in customer-facing roles.
  • Launch experiences

Skills:

  • Proven sales management ability in healthcare and/or pharma business.
  • Experience in establishing and managing strategic partnerships.
  • Excellent cross-functional collaboration skills, with the ability to partner across external stakeholders and internal functions.
  • Well-developed understanding of country regulatory and market environments.
  • Excellent oral and written communication and presentation skills.
  • Excellent persuasive and influencing skills.
  • Highly developed organizational skills.

Languages :

  • English.

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture(le lien est externe)

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Corporate Affairs
Innovative Medicines
République de la Côte d'Ivoire
Ivory Coast
Gestion commerciale et générale
Full time
Regular
No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

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REQ-10042234

Business Support Lead

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