Summary
About the Role
Key Responsibilities:
- Design, document, and optimize business processes to improve efficiency and effectiveness
- Create detailed visual representations of business processes using tools like Visio or ADONIS
- Develop comprehensive process documentation, including process maps, SOPs, and work instructions
- Ensure all Process Models and documentation is up-to-date and accessible to relevant stakeholders
- Understand and apply principles of process management to design and optimize business processes
- Work closely with cross-functional teams to gather requirements and ensure processes meet their needs
- Facilitate process development workshops and socialization meetings with stakeholders
- Support in developing and maintain process performance metrics and dashboards
- Analyze process data to identify trends, issues, and opportunities for improvement
- Provide training and support to employees on new or updated processes
- Ensure processes comply with relevant regulations, standards, and best practices
- Identify and mitigate risks associated with business processes
Essential Requirements:
- Bachelor's degree in Business, IT, Engineering, Science, Statistics, or a related field.
- Experience with process mapping tools, preferably ADONIS or similar tools.
- Fundamental understanding of the process mapping architecture and various components of the tool
- Understanding of compliance requirements and standards in process modelling.
- Ability to conduct process assessments and ensure adherence to standards.
- Experience in regulated environments, particularly the pharmaceutical or life sciences industry.
- Demonstrated success in working collaboratively within diverse team settings, effectively operating and influencing others to achieve shared goals.
- Ability to lead functional-technical discussions and deliver business-oriented, value-driven solutions.
- Excellent capability to build and maintain internal stakeholder relationships.
- Proficient in handling stakeholder needs and ensuring strict adherence to principles and standards.
- Well-organized and self-motivated, practical, with excellent verbal and written communication skills.
Desirable Requirements:
- Master's degree in Business, Engineering, Statistics, Science, or a related field.
- Desirable experience in process mapping features such as smart modelling, automated workflows, process simulation, reporting and dashboards, to deliver value and insights to the business.
- Additional certifications in Business Process Management (BPM) and Lean Six Sigma.
- Project management experience.
- Experience in creating appealing dashboards to identify process deviations and pain points using process and task mapping technologies.
- Skills in managing change and guiding teams through transitions.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
