Summary
About the Role
Delivery Excellence Lead
Location – Hyderabad #LI Hybrid
About the Role:
This role leads the optimization of the Medical Communications group operations across the NOCCs. Lead & manages the central delivery excellence teams, namely copy editing, design, delivery operations and others as assigned. Leads & manages major programs & projects related to developing and improving the service quality, strategy, footprint and operating model optimization, new service initiatives (with Solutions Development), and continuous improvement initiatives and/or operations. Co-leads Medical Communications governance boards, including key internal meetings, talent reviews and demand capacity meetings. Supports the Global Head Medical Communications & teams in the development of proposals; co-leads the development of capability decks and presentations at site/others. Manages and maintains a knowledge bank of Medical Communications capability presentations and responses to solution requests. Works with the Medical Communications Leadership to identify innovations/new offerings and supports translation of these into new services. Supports the adoption of new service offerings. Drives integrated, end-to-end demand, service now and reconciliation management.
Key responsibilities:
- Responsible to translates strategies and objectives, programs into implementation work plans and activities, and provides leadership and operational management of individual key strategic initiatives and process improvement projects.
- Tracks and monitors performance KPIs/metrics aligned to the strategy in order to highlight deficiencies and gaps in a timely manner.
- Leads analysis, tracks, & monitors performance KPIs/metrics aligned to the strategy in order to highlight deficiencies and gaps in a timely manner and identify areas for improvement with the Medical Communications Leadership.
- Supports the Global Head of Medical Communications with increasing level of service adoption aligned to existing and new business colleagues – creates and maintains up to date ‘creds’ decks with case studies of medical communications capabilities, organizes for capability showcase with visitors and colleagues, works with teams to identify appropriate attendees.
- Leads resource planning yearly, and chairs dynamic resource planning meetings. Works to develop and refine resourcing models for medical communications.
- Lead the team of copy editors, designers and project manager setting clear direction and priorities for central support and assigned medcomms program management, mentor and coach associates for improved performance.
- Responsible for the development and implementation of Copy Editing, Design and specifically project & program management strategies and learning programs to ensure highest standards of knowledge, skills and capabilities are achieved and sustained for E2E congress & MedComms program management.
- Leads resource planning yearly, and chairs dynamic resource planning meetings. Works to develop and refine resourcing models for medical communications.
Commitment to Diversity & Inclusion: :
We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Role Requirements:
- 10+ years’ experience in project, program, operations management either in the pharmaceutical industry and/or medical communications agencies.
- Proven track record in Customer Delivery environments.
- Strong financial and business acumen.
- Demonstrated success in resource (budget and headcount) planning and management.
- Superior people management skills with demonstrated positive leadership, innovative, and collaborative behaviors.
Desirable Requirements:
- Lean Six Sigma Black Belt; MBA; Experience working with global organizations.
- Excellent Project Management skills.
Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture
You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards
Commitment to Diversity and Inclusion:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Accessibility and accommodation
Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
