Learning & Talent Central Services Specialist

#LI-Hybrid

Key Responsibilities:

• Perform and deliver high quality training activities in Novartis Learning Management System
• Ensure compliance to Novartis internal quality standards, relevant regulatory requirements and agreed resolution time
• Deliver high-quality service using applications like ticketing tool, Internal Training Tools, SharePoint etc. 
• Ensure the feedback provided based on the customer satisfaction survey outcome and quality audits on ticket handling and resolution provided are acted upon
• Ensure all time readiness for customer and internal audits and support customers during audits and inspections by providing requested training documents

• Attend to standard service requests, answer questions, resolve issues if possible, or assist in resolving problems alongside the next level of support and/or experts.

• Provide administrative support in implementing processes and standards for all aspects of People and Organization Services (e.g., services, processes, continuous improvement) and track inquiries regarding customer/user issues and requests.

Essential Requirements:

• Bachelor’s degree in HR/Business Administration, Psychology or related field
• Proficiency in English, spoken and written
• Minimum 1 years’ experience in Learning or with ticketing management systems.
• Demonstrated ability to work in cross functional teams in an international environment, Passion for learning – Learning Agility, Excellent written and verbal communication skills, Solid organizational skills including attention to details and multitasking skills.

Desirable Requirementes:

• Work experience in virtual/remote teams is a plus
• Fluency in an additional regional language is a plus as French or Portuguese

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve