Summary
As a key member of our field force team, you will report directly to the Portfolio National Sales Manager. In this role, you will play a crucial role in driving customer interactions and sales performance. You will be responsible for representing our customer experience approach and building strong relationships that deliver value for our patients and their clinical journey.
About the Role
- Identify and prioritise influential customers (HCPs and stakeholders) through data analysis
- Drive sales performance by orchestrating positive customer experiences and building relationships
- Engage in value-based conversations to understand customer challenges, pain points, and opportunities
- Personalise customer engagement journeys by reflecting customer preferences and leveraging multiple channels
- Build sustained collaborations with HCPs for Novartis
- Deliver customer-centric experiences beyond clinical differentiation
- Establish effective relationships with opinion leaders and medical influencers • Gather insights on customer business and follow up on feedback
- Leverage data sources to prioritize and adjust interaction plans
- Share customer insights with internal stakeholders for content and campaign development
- Collaborate with cross-functional teams to address unmet needs
- Act as a trusted partner and create value-add solutions
- Demonstrate integrity and respect towards customers and colleagues.
To be successful in this role:
- University qualification in Science, Business or Marketing
- Proven track record in sales and/or marketing and driving results
- Strong understanding of the healthcare industry, particularly pharmaceuticals or pharmacy.
- Excellent communication and interpersonal skills are essential, as you will be working with a diverse group of stakeholders.
- The ability to think strategically and analytically will be critical in making informed decisions and driving business growth.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
