Associate Director, M&A IT Service Delivery Manager

Major accountabilities:

• Serve as the primary point of contact for vendors providing services such as resourcing and service deliverables for M&A IT projects. 
• Keep a comprehensive view of vendor-provided external resources to ensure alignment with project requirements. 
• Build and nurture strong relationships with vendors to achieve successful project outcomes. 
• Work closely with M&A IT Functional Leads to understand each project’s scope and break it into actionable deliverables.
• Oversee service-oriented deliverables, ensuring they meet timelines, quality standards, and budgets.
• Ensure clarity around project scope and identify the appropriate vendor support for execution.
• Lead vendor contract negotiations, focusing on cost optimization and high-quality deliverables.
• Ensure compliance with agreed timelines, budgets, and deliverables as specified in vendor contracts.
• Define and refine processes for the service delivery model to enhance efficiency and scalability.
• Implement best practices to streamline project delivery and strengthen vendor collaboration
• Collaborate closely with the Deal Enablement team to continuously improve the M&A IT framework, ensuring it aligns with organizational goals.
• Provide insights and suggestions for process enhancements and stay informed on trends to improve service delivery in the M&A IT space. 
   

Experience & Skills 

• Bachelor’s degree in IT, Business Administration, Procurement, or a related field. A Master’s degree is a plus.
• Understanding of M&A processes and familiarity with IT project lifecycles. 
• Proven experience in vendor management, including contract negotiation, cost optimization, and oversight of deliverables.
• Procurement experience is highly desirable, particularly in managing vendor relationships and service agreements. 
• Exceptional organizational and project management skills, with the ability to manage multiple priorities effectively. 
• Excellent communication and stakeholder management skills, with a proven ability to work across cross-functional teams.
• Analytical mindset with a focus on problem-solving and process optimization. 

You’ll receive (CZ only):
Monthly pension contribution matching your individual contribution up to 3% of your gross monthly base salary; Risk Life Insurance (full cost covered by Novartis); 5-week holiday per year; (1 week above the Labour Law requirement) ; 4 paid sick days within one calendar year in case of absence due to sickness without a medical sickness report; Cafeteria employee benefit program – choice of benefits from Benefit Plus Cafeteria in the amount of 12,500 CZK per year; Meal vouchers in amount of 105 CZK for each working day (full tax covered by company); Car Allowance; MultiSport Card. Find out more about Novartis Business Services: https://www.novartis.cz/

Why Novartis?
Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to learn more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network

Accessibility and accommodation:
Novartis is committed to working with and providing reasonable accommodation to all individuals. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to receive more detailed information about the essential functions of a position, please send an e-mail to and let us know the nature of your request and your contact information. Please include the job requisition number in your message.