Sammendrag
About the Role
Location: Hybrid. CDMX
Your key responsibilities:
• Provide accurate and timely assistance and customer-oriented support for incoming queries and issues related to T&E processes and systems through the role as operational SME and 2nd level support
• Support a strong control environment, follows-up on audit issues and supports to implement correcting measures
• Support continuous improvement of services in quality and effectiveness in close collaboration with line manager and peer colleagues, isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
• Champion in customer service attitude enabling a highly collaborative environment towards internal and external stakeholders
• Process credit card related matters (application, inquiries, dunning process on overdue balances on credit cards), travel requests, advance payment requests and expense reports in line with Novartis Expense Manuals and flags any incompliance in a timely manner.
Role Requirements :
• Bachelor degree (Preferably Finance/Accounting or Business Administration)
• Spanish - Advanced level of English
• Experience in SAP environment
• Desirable experience in AP/T&E/Payroll- min. 1 year
• Demonstrated ability to work effectively in a multi-national, matrix organization Proactive, detail oriented.
•Concur knowledge is a plus
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Ajustes de accesibilidad
Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para des empeñar las funciones esenciales de un puesto, envíe un correo electrónico a [email protected] y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje.
