Head, GenerativeAI Platforms (Data Digital & IT)

Major accountabilities:

• Define GenAI technology vision & strategy aligned with overall DD&IT and business strategy, work with DD&IT GenAI leads in business-facing functions to secure sponsorship and develop a joint enterprise roadmap
• Pro-actively evaluate, implement and scale GenAI Platforms and Novartis-specific accelerators to integrate with existing systems efficiently
• Adopt product mindset and agile methodologies to support Proof of Concepts (PoCs) and Minimal Viable Products (MVPs) for new GenAI use cases, emerging GenAI models and frameworks
• Ensure clear communication and stakeholder engagement to familiarize organization on GenAI platforms and availability of technical capabilities, develop required training materials
• Foster collaboration and knowledge sharing among different teams and departments working with GenAI platforms, ensuring consistency and alignment across the organization
• Establish clear objectives and drive governance processes within DD&IT for managing priorities, risks, with a strategic foresight and cross-functional mindset
• Stay informed on industry GenAI trends, engage with communities of practice, and understand opportunities for technology partnerships in close collaboration with DD&IT Architecture leads
• Establish a framework for measuring key performance indicators (KPIs) for GenAI platforms, models and implementations
• Align with enterprise data management strategy and principles, develop optimized data collection and preparation processes, ensure data quality for GenAI solutions
• Operationalize GenAI platform support and drive continuous improvement, work with DD&IT Infrastructure and End User Services function to fulfil performance and monitoring needs
• Ensure compliance with Novartis AI policies and frameworks, implement robust data protection measures, support security audits and vulnerability assessments, jointly with the DD&IT Security & Compliance function
• Contribute to change management strategies for GenAI adoption, document successful implementations and lessons learned, create reusable components and templates, establish processes for scaling solutions across the organization

• University degree or equivalent.  Master’s degree desirable.
• 10+ years of experience in managing technology platforms and driving operational excellence
• Deep experience and knowledge of GenAI and/or AI in general
• Knowledgeable of existing, upcoming GenAI platforms and solutions in the market
• Familiarity with architecting and developing complex GenAI solutions including experience with cloud computing platforms like AWS or Microsoft Azure
• Experience with NLP, FMs, LLMs, SLMs and other GenAI models
• Understanding of how to deploy LLMs and use of APIs to build solutions
• Familiarity with the model development lifecycle, such as ML/LLM Ops is a plus
• Software Development knowledge to be able to guide the team is a plus

• Experience in Pharma regulatory & compliance processes is desirable
• Strong technology delivery, program management skillset is required
• Proven communication skills in a global matrix organization with excellent presentation skills in abstracting problem statements and preparing executive messaging
• Experience in leading cross functional IT teams and managing relationships with diverse stakeholders fostering a strong collaboration mindset

Commitment to Diversity and Inclusion:

Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.