Summary
About the Role
Major Accountabilities
Solution design and development
- Drive problem statement, use case and value proposition development;
- Define business requirements, impact assessment and facilitatedesign thinking sessions
- Support needs, requirements and impact assessments
- Propose innovative and effective strategies and solutions that create business value for the organization while enabling operational efficiencies
- Make the most of existing tools, capabilities, models and frameworks for alternative use cases and, where appropriate, support the assessment of new tools, technology, resources or vendors
- Support the holistic design and development of knowledge management solutions across people, process, content, culture and technology
- Support KM solution setup or evolution activities, such as knowledge mapping, knowledge gap assessments, taxonomy design, impact assessments, etc.
Implementation management
- Support solution, solution workstream or solution component implementation planning in collaboration with the wider KM team, aligning on priorities, dependencies / requirements, impacts, milestones and deadlines
- Manage (or collaborate with Senior KM Strategists or workstream leads to manage) the implementation of key solution components, technical configurations, new processes, etc. including pilots / tests and full rollouts
- Manage or co-manage vendors, IT teams or other support teams to drive solution implementation
Stakeholder and network management
- Develop and own relationships with key stakeholders, including senior colleagues and customers
- Proactively and strategically manage relationships with stakeholders, influencing toward desired outcomes and pre-empting challenges or conflict in a partnership model
- Develop an understanding of the business context and the business strategy that impacts the priorities and needs of these stakeholders
- Within the team, work with other senior colleagues and workstream leads toward clarity on priorities, risks, opportunities and expectations around solutions
Education (desirable):
Masters degree in Business Administration or Information Science (or similar)
Languages:
- Fluent English (both written and spoken)
Experience:
- 10+ years of work experience in Consulting, Business Transformation, Solution Architecture or a Corporate Knowledge Management function
- Strong knowledge of / experience with business transformation, holistic solution design and development, knowledge management strategies and frameworks
- Design Thinking and Top Down Thinking expertise desirable
- Project management skills and experience a plus
- Change management skills and experience a plus
- Meticulous attention to detail
- Ability to gather, analyze and report on data; develop insights, and follow through on actions to improve the quality and efficiency of KM service offerings
- Ability to work confidently and independently in occasionally complex and ambiguous situations with minimal supervision
- Ability to collaborate internally and externally with a strong partnership ethic
- Ability to prioritize, be agile and adapt to changing business needs
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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