Key responsibilities:

• Responsible for order management and coordination of customer activities (for regular commercial and Patient Support Program orders + clinical orders) in local Customer Relationship Management (CRM) systems (ROME, SAP), full order to cash cycle.
• Customer onboarding and support, new customers and products set up, implement master data management (MDM) strategy in alignment with global teams with key focus on MDM tools.
• Process optimization, data analysis & ad-hoc projects focusing on client relationship management, orders performance; order tracking, monitoring, and rescheduling due to various business reasons. 
• Key point of contact for external and internal customers to ensure timely and safe deliveries of medications to customers and patients.
• Effectively manages and resolves distribution issues, inquiries from customers (product specific, including non-medical information requests e.g. POD)
• Responsible for month-end distribution activities (revenue recognition impact at month-end).
• Monitoring of inventory of doses at the plant to ensure adequate coordination and scheduling of orders for patients.
• Collaborate as necessary with cross-functional team.
• Other duties as assigned.

What you will bring to the role:

Essential Requirements:

• Bachelor’s degree, commerce, supply chain or related with a min of 5-7 years of experience in the pharmaceutical industry (preferred).
• Strong interpersonal, organization and communication skills.
• Strong computer skills (Microsoft Office suite) and solid SAP knowledge (SD, MM).
• Independent, fast learner, adept to managing change.
• Ability to multitask, high attention to detail and deals well with high pressure/time sensitive requests and competing priorities.
• Teamwork attitude and willingness to learn new things.
• Bilingual EN and FR, oral and written.

Desirable Requirements:

• Experience in the Pharmaceutical industry