Summary
About the Role
Major accountabilities:
- Monitor, measure, report and review performance of services; Ensure the overall user experience is taken into account when designing and deploying new solutions and services;Take accountability to ensure adherence with Security and Compliance policies and procedures
Key performance indicators:
- Stable, compliant,and secure operations measured by Availability, Performance, Capacity Metrics -Responsiveness and Recovery Speed of critical incidents / issues in business -Learning Agility -Productivity gains and defect reduction through continuous improvement -Automation led Programmable Infrastructure and Platform Services
Minimum Requirements:
Work Experience:
- Ambiguity.
- Strong customer orientation.
- Relationship Management.
- Ability to work and lead (a cross-functional team) in a matrix.
- Market and customer intelligence.
- Experience working cross-functionally and trans-nationally.
- environment.
Skills:
- IT Governance.
- IT Infrastructures.
- IT Service Delivery.
- IT Service Management.
Languages :
- English.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
