תקציר
About the Role
Business Excellence & Execution
- Develops and implements of robust execution approaches and action plans for Salesforce Excellence and Effectiveness
- Identifies opportunities and development of action plans and execution that will increase overall effectiveness and efficiency of the organization
- Enables of all Sales, Access and MSL teams with tailored information, systems, training and tools to optimise their activities and business (e.g., best-in-class educational curriculums/ trainings & tools for customer-facing and customer operations roles.
- Drives operations, ensures implementation, and follow up of commercial execution initiatives to achieve best possible outcomes meeting customer and patient needs. Manage budget process and monitor execution.
- Leads and designs an organization-wide learning and capability building programs for sales making sure proper skills and capabilities for long-term business success exist.
- Ensures consistent measurement and mhonitoring (metrics, KPIs, etc) of external competitiveness and execution (e.g., benchmarks against competitors, audits such as STEM, IMS and ATUs, market share progression, NRx/TRx tracking etc)
- Deploys and follows up on processes across TA’s ensuring compliance and the implementation of business Rules/Processes & Practices for correct Customer Data Management CRM
Customer Engagement & Solution (Data & Digital)
- Develops multichannel digital strategy and solutions to enhance customer engagement as well as strengthens digital capabilities
- Ensures capabilities and toolsets to enable data-driven decision making across business including the measurement of customer engagement and experience
- Drive Customer engagement Performance: - Quantity & Productivity (of targeted customer engagement - Quality & Mix (impact on business and voice of customer 'VOC') to support the in-market performance of priority brands
- Adopts and implements Global /IM solutions to local customer engagement needs, and actively promotes best practice sharing across the enterprise
- Drives effective localization of global digital platforms to develop and implement fit-for-purpose digital solutions to maximize the number of patients and benefits/outcomes for our priority brands and disease areas
- Leads implementation of digital/technology/AI solutions to continuously improve the standard solution portfolio to enable priority brand teams to increase customer engagement and market share
- Serves as a thought leader and advisor identifying trends, customer solutions, participating in industry forums and events, and evaluating competitive offerings in the market to enhance customer engagement and satisfaction.
- Has and maintains a strong external network of digital and AI solution providers, technologic innovators and business experts to position Novartis as tech-savvy healthcare system partner and identifies early opportunities in fast evolving digital healthcare arena
- Align risk assessment & management and ensure compliance
Ethics and Compliance
- Contribute proactively to build a credible image and positive reputation for Novartis
- Work within any given legal framework, Novartis Ethics and Compliance policies
- Work to ensure a diverse and inclusive environment, free from all forms of discrimination and harassment.
Drive the spirit of “ONE Team” across all functions (TA first) by supporting a team approach to focus on our patients, payers and customers as our top priorities.
Key Performance Indicators:
Business Excellence & Execution
- Performance on productivity & competitiveness, measured against internal goals and external benchmarks
- Impact of learning and Capability programs, measured through launch effectiveness and business growth
- Manage risk, compliance and controls environment, measured through internal & external audit
Customer Engagement & Solution (Data & Digital)
- Innovative solutions implemented to enhance commercials metric’s/KPI’s and meet revenue growth goals.
- Per-ex field execution KPIs set by the Region for all FF to achieve
People, Capabilities, and Management:
- Talent Acquisition & Talent development: succession planning, Hi-Po retention and development plans, talent export
- Code of conduct: compliance
Education
- University degree in bioscience or business
- Advanced degree in bioscience, medicine, business, and/or management
Language
Chinese Mandarin & English required
Experience
- Extensive (>12) years’ experience in leadership positions within the pharmaceutical industry
- Extremely well-developed understanding of country regulatory and market environments
- Proven understanding of product launch and product commercialization processes
- Expertise in Customer Engagement business processes and platforms
- Good understanding of digital trends & solutions, technology platform and products
- Significant leadership experience, and proven ability to manage, team with, and motivate associates of widely varying backgrounds across a dispersed and matrixed organization
- Proven ability and experience of risk management
- Strong results orientation, and willingness to have extensive involvement in day-to-day operations
- Business partnership, multi-stakeholder collaboration and influencing across matrix
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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