Summary
About the Role
Demand and Order Flow Monitoring and Maintenance
- Monitor and maintain correct system transactions related to order fulfillment process, to demand availability and accuracy
- Control and maintain high data quality of order fulfillment and demand elements
- Prepare and ensure availability of all relevant documentations and approvals needed to guarantee steadily product flow
- Monitor availability and accuracy of Net Requirements at SKU level for the customers assigned and provide necessary feedback for corrective action.
- Ensure proper and timely signal/feedback is provided to the customer to acknowledge receipt of request/issue raised.
- Facilitate communication of customers and vendors in alignment with direct communication principles and ensure best practice customer relations to guarantee a high customer service level at all times.
- Strive for constant process and performance improvement by actively participating in cross-functional initiatives.
- Ensure compliance with GMP and regulatory requirements (including record management) and continuous improvement of quality relevant processes within area of responsibility.
Supporting overall Supply Chain Activities
- Ensure compliance with GMP and regulatory requirements (including record management) and continuous improvement of quality relevant processes within area of responsibility.
- Continuously develop knowledge of supply chain business cases.
- Monitor and coordinate with other stakeholder for the Tatmeen project
Escalation, Prioritization, Communication
- Support bottleneck supply issues, either long or short term with the aim of minimal bottleneck impact in collaboration with the Brand Units.
- Ensure prompt resolution of supply situations impacting the customers by acting as first point of escalation for assigned Country when necessary .
- Prioritization of deliveries in collaboration
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