KM Strategist

Major Accountabilities

Solution design and development

• Drive problem statement, use case and value proposition development;
• Define business requirements, impact assessment and facilitatedesign thinking sessions
• Support needs, requirements and impact assessments
• Propose innovative and effective strategies and solutions that create business value for the organization while enabling operational efficiencies
• Make the most of existing tools, capabilities, models and frameworks for alternative use cases and, where appropriate, support the assessment of new tools, technology, resources or vendors
• Support the holistic design and development of knowledge management solutions across people, process, content, culture and technology
• Support KM solution setup or evolution activities, such as knowledge mapping, knowledge gap assessments, taxonomy design, impact assessments, etc.

Implementation management

• Support solution, solution workstream or solution component implementation planning in collaboration with the wider KM team, aligning on priorities, dependencies / requirements, impacts, milestones and deadlines
• Manage (or collaborate with Senior KM Strategists or workstream leads to manage) the implementation of key solution components, technical configurations, new processes, etc. including pilots / tests and full rollouts
• Manage or co-manage vendors, IT teams or other support teams to drive solution implementation

Stakeholder and network management

• Develop and own relationships with key stakeholders, including senior colleagues and customers
• Proactively and strategically manage relationships with stakeholders, influencing toward desired outcomes and pre-empting challenges or conflict in a partnership model
• Develop an understanding of the business context and the business strategy that impacts the priorities and needs of these stakeholders
• Within the team, work with other senior colleagues and workstream leads toward clarity on priorities, risks, opportunities and expectations around solutions

Education (desirable):

Masters degree in Business Administration or Information Science (or similar)

Languages:

• Fluent English (both written and spoken)

Experience:

• 10+ years of work experience in Consulting, Business Transformation, Solution Architecture or a Corporate Knowledge Management function
• Strong knowledge of / experience with business transformation, holistic solution design and development, knowledge management strategies and frameworks
• Design Thinking and Top Down Thinking expertise desirable
• Project management skills and experience a plus
• Change management skills and experience a plus
• Meticulous attention to detail
• Ability to gather, analyze and report on data; develop insights, and follow through on actions to improve the quality and efficiency of KM service offerings
• Ability to work confidently and independently in occasionally complex and ambiguous situations with minimal supervision
• Ability to collaborate internally and externally with a strong partnership ethic
• Ability to prioritize, be agile and adapt to changing business needs
• Strong analytical and problem-solving skills
• Excellent communication and collaboration skills