Functional Architect (Salesforce/ Patient Services)

• Create and lead solution designs for internal customers in the domain of Patient Services and Innovative Medicine
• Support product owners/managers scoping to meet business needs and building potential future roadmap
• Develop project rationale and perform scoping assessments to determine feasibility of projects. Participate in requirement gathering in global/regional workshops. Peer review and sign off detailed designs by business
• Ensure the overall user experience is taken into account when designing and deploying new solutions and services maximizing Salesforce Out of the box functionalities.
• Ensure that detailed designs adhere to solution architecture design (i.e. high level conceptual design) and are traceable to functional as well as non-functional requirements in functional specification
• Take accountability to ensure adherence with Security and Compliance policies and procedures within Service Delivery scope
• Involved in decision making discussions with internal customer groups. Documentation of solution design with agility. Ensure implemented solutions are according to specifications and fit for purpose.
• Help planning deployments together with Project Managers and Operations Team. Support in deployments between development environments and validation / productive environment.

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Minimum Requirements :

• Strong practical functional and some degree of technical knowledge of Salesforce features in Service cloud and Health Cloud along with platform capabilities
• University degree in business/technical area adequate equivalent
• Fluent English both written and spoken
• 10+ years of experience in healthcare solution design, business analyst or equivalent role
• Proven track rack record in large, global, multi-team projects dealing with complex process areas and business groups
• Solid understanding on Patient Services capability areas as well as pharmacovigilance related controls.
• Excellent organizational, interpersonal, communication, presentation and writing skills
• Ability to work with others in a high paced, fluid, multi-cultural and multi-disciplinary team. Ability to operate in matrix organization effectively
• Attention to detail and organization. Working under tight timelines without compromising quality. Strong teamwork and interpersonal skills at all management levels. Stakeholder management skills.
• Strong can-do attitude and result-focused.

Why Novartis: Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world.

How can we achieve this?

With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

https://talentnetwork.novartis.com/network