Customer Engagement Partner

Major accountabilities:

• Support development and implementation of brand strategy and tactical plans
• Responsible for the financial management including sales achievement and spending management
• Responsible for the development and execution of promotional materials/programs
• Responsible for developing account level strategy which may include account planning and tactical implementation for assigned CAR-T sites to create access, partnership opportunities to advance the business and pull through marketing initiatives
• Coordinate appropriate education of all key stakeholders in hospital and communicate the value of CAR-T therapy to the treatment team
• Build key business relationships within CART sites and with key medical experts and decision-makers to ensure CAR–T therapy access for patients
• Lead portions of initial site training including product PI, logistics, communication plan and product ordering
• Optimize the customer experience by ensuring that the CAR-T therapy treatment process is as effective and efficient as possible. Coordinate cell status (e.g. viability, location) throughout the CAR-T therapy treatment process
• Deliver key medical value of CAR-T treatment to key stakeholders in both treatment centers and other referral centers through F2F engagement and pre-planned activities
• Develop and establish effective referral chain between the treatment centers and referral centers
• Work collaboratively with related internal stakeholders to achieve pre-defined objective
• Have Hema patient journey understanding, optimization and execution plan in selective accounts

Key performance indicators:

• §  Patient uptake in the CAR-T therapy treatment centers

  §  Brand patient market share growth vs. market and competitor

  §  Implementation of smooth day-to-day sales operation and seamless referral process within the CAR-T therapy treatment centers

  §  Delivery of strong business plan including brand strategy and tactical plan based on account and overall market dynamics 

  §  Development and implementation of value-based solutions with designated CAR-T therapy treatment centers, and successful accomplishment of KPIs as set within, as measured by Cell and Gene Commercial Lead.

  Effective business partnership relationships with the top-tier medical experts to deliver clearly determined mid-long term business success

Minimum Requirements:
Work Experience:

• Minimum of 5 years pharmaceutical experience and more than 3 years of experience in one of the following areas:
• Key account management,
• sales experience,
• MSL experience
• Product Management experience
• Proven track record of successful key account management and ability to establish and cultivate relationship with top-tier medical experts
• Demonstrated ability to engage on deeply medical topics with confidence while balancing a commercial mindset
• Experience in the field of Hematology is a plus
• Strong Strategic and Business Acumen skills
• Strong project management skills
• Proven ability to establish and cultivate rapport with top-tier medical experts
• In depth knowledge of healthcare industry and environment
• Documentation skills (e.g. Excel, PPT)

Skills:

• Customer Service Management
• Join Value Creation (Stakeholder engagement) .
• Agile and innovative leadership
• Healthcare management & HCS thinking
• Digital engagement & data analytics
• Applied Business Insight
• Operation Excellence & Execution
• Project Management
• Interpersonal Skills

Languages :

• English.