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About the Role
Key Responsibilities:
Field Force Effectiveness:
Right Customer (Targeting & Segmentation):
- Develop and implement customer targeting and segmentation strategies.
- Analyze market data to identify key customer segments and opportunities.
- Collaborate with marketing and sales teams to align on target customer profiles.
Right Frequency (Tiering & Call Planning):
- Establish tiering strategies to prioritize customer engagement.
- Design and manage call planning processes to optimize field force scheduling.
- Monitor call plan adherence and adjust strategies based on performance metrics.
Right Delivery (Capabilities & OCE Orchestration):*
- Enhance field force capabilities through training and development initiatives.
- Oversee the implementation of OCE* (Omnichannel Customer Engagement) tools.
- Ensure seamless integration of technology solutions to support sales activities.
Incentives:
- Design and manage incentive programs to motivate and reward the sales team.
- Align incentives with company objectives and sales targets.
- Analyze the effectiveness of incentive schemes and make necessary adjustments.
- Qualifications:
- Education:
- Bachelor’s degree in business, Marketing, or a related field; MBA preferred.
- Experience:
- Minimum of 8 years of experience in sales operations or commercial leadership roles.
- Proven track record in enhancing sales force effectiveness and productivity.
- Experience with OCE* tools and orchestrating customer engagement strategies.
- Skills:
- Strong analytical and strategic planning abilities.
- Excellent leadership and team management skills.
- Proficient in CRM systems and sales analytics tools.
- Exceptional communication and interpersonal skills.
- Ability to work cross-functionally with marketing, sales, and IT departments.
Competencies:
- Strategic thinker with the ability to translate data into actionable plans.
- Results-oriented with a focus on achieving sales targets and driving growth.
- Innovative mindset with a willingness to adopt new technologies and methodologies.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
