Sr. Bus. Analyst DDIT US&I Patient

Major accountabilities:

• Contribute to create -consistency and traceability between user requirements, functional specifications, and testing and validation.
• Support validation and testing as appropriate and ensure alignment to Security and Compliance policies and procedures within Service Delivery scope.
• Support with internal IT systems and documentation requirements, standards (including quality management and IT security), regulatory environments / requirements (if applicable), TT Service Portfolio and with industry standard methodologies in leveraging technologies for the business and taking advantage of reusable products, solutions and services wherever applicable.
• Develop business knowledge of patient support programs in US to suggest improvement and new solutions to improve patient experience and patient support center's efficiencies.
• Provide consulting to US Patient Support Program team during project implementation and ongoing services.

Key performance indicators:

• Feedback on dedicated phases for Project execution (quality, time).
• Process efficiency (specific scope).
• Steady / Uninterrupted process flow (specific scope).
• Completeness and accuracy of Business Process Model (BPM) -local or non-complex processes.
• Business process documentation up to date (specific scope) .

Minimum Requirements:
 

Professional Experience:

• University degree in Informatics, Computer Sciences, business or similar OR relevant experience.
• 5 years working experience within using digital technology with Integration and data mapping.
• Multi-national global experience.
• Highly desirable Salesforce experience and IT Call center support experience.
• Pharmaceutical or Medical Industry experience is desirable.

Skills:

• Customer Relationship Management.
• Agile Project Management
• Interactions with senior management.
• Collaborating across boundaries.
• Ability to translate Business requirements into Technical solutions

Languages :

• English.