Summary
About the Role
#LI-Hybrid
Key Responsibilities:
- Provide rapid, high quality and accurate response/support to all human resources related queries.
- Take ownership for queries and be responsible for case opening and closing (end to end), serve as the first and final point of contact for the customer.
- Guide and act as a consulting partner for human resources processes and systems related queries.
- Contribute to enhancement of work instructions based on QA findings and process modifications.
- Contribute to articles, maintain and sustain the Knowledge Repository for countries in scope.
- Gather and monitor CSAT, feedback and surveys to drive continuous improvement for customer satisfaction.
- Engage in regular monthly project activities.
- Ensure compliance in line with Data Privacy, Protection guidelines and other relevant legislation.
- Provide support for transformation and technology initiatives.
- Partner with PO at location or country level as applicable. Meet shift requirements defined by the supporting country.
Essential Requirements:
- Bachelor’s degree in HR/Business Administration or related field
- Proficiency in English, spoken and written
- Minimum 2 years’ experience in HR Services (or similar service providing
- organizations). 1+ years’ experience with SAP, WorkDay, Success Factors or other Workforce Systems
- Experience with ticketing management systems.Proficiency in use of Microsoft Office; advanced Excel skills is an advance
- Work experience in virtual/remote teams is a plus
Desirable Requirementes:
- Work experience in virtual/remote teams is a plus
- Fluency in an additional regional language is a plus as French or Portuguese
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Accessibility and accommodation
Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
