Summary
-Direct program/project teams and maintain control of progress, quality and budget
-Ensure a smooth transition to new operating model and execution of all activities associated with the initiative
About the Role
MAJOR ACCOUNTABILITIES
- Lead cross-functional, geographically dispersed teams to execute large, complex IT operations consolidation initiative including Infrastructure, Network, Workplace, Applications, Security and End user services
- Lead and oversee the transition and stabilization of integrated application, infrastructure, and security operations into a new model to be designed as a part of the initial phase of the program.
- Understand the business direction, align strategy to the scope of the critical IT programs, and drive measurable expected results aligned with company processes and solution standards
- Monitor all major program activities, ensuring the accuracy, quality and integrity of the information, while providing consistency in content and deployment standards
- Lead the project team members and provide thought leadership aligned with expected results and consistency of implementation approach and collaborate effectively with all IT organizations providing services to the program
- Own project status, issues and risks through appropriate channels / tools and ensures that these are reported back to agreed program governance (e.g. Steering Committee) with a focus on required actions, ownership and risk management
- Oversee a large pool of DDIT project managers, delivery managers and operational managers and responsible for coaching and development, as well as use of project management standards and best practices
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KEY PERFORMANCE INDICATORS
- Delivery of program results according to agreed quality, schedules and cost whilst maintaining customer satisfaction
- Develop and implement a strategic plan for consolidating application, infrastructure, and security operations.
- Adherence to defined management and delivery processes for IT programs and IT Operations
- Successful transition of processes, services and implementation of technology deployments in line with program expectations
- Adherence to defined management and delivery processes for DDIT programs and other policies relevant to the program scope (e.g. HW/SW standards, CSV, Information Security and Risk Management)
- Benefits delivered by program ($, risk mitigation, technology innovation, automation)
REQUIREMENTS AND SKILLS
- Ability to work and lead (a cross-functional team) in a matrix environment and be able to manage both a program structure and a future operational structure.
- 10+ years Experience in leading large scale IT operations spanning multiple technologies
- Deep experience in IT compliance and Risk management activities - GXP, SOX, Audits etc in a Pharma context
- Experience with driving transformation and bigger change in the organization
- People Leadership skills
- An analytical mindset with problem-solving skills
- Excellent communication, collaboration, influencing and stakeholder management skills
- Learning agility, continuous improvement mindset and attention to details
- Negotiation skills
- Ability to convert abstracts into executable outcomes
- Deep understanding of IT operations and KPIs
- Bachelor’s or master’s degree in Computer Science or equivalent
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
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