Customer Engagement Manager / Therapeutic Area Lead - Belgrade

Major accountabilities:

• Interacts with all customer groups to make market observations, and identifies potential insights and market access issues

• Identifies suitable forecast analogues.

• Segments customer groups by agreed criteria.

• Identifies potential key tactical options within each component of the marketing mix.

• Creates and delivers operational plans appropriate to life cycle of the brand

• Manages patient flow from ambulatory to commissions, interacts with regional health authorities to facilitate patient flow and successfully manage key administrative processes.

• Develops and manages critical relationships with key specialists in assigned key accounts.

Key performance indicators:

• Targets achieved vs. Budget
• Quality of launch strategies and timeliness of implementation of marketing activities
• Quarterly targeted call planning, segmentation, targeting and reporting- CRM

Minimum Requirements:

• Strong key account management experience or product management experience
• At least 5 years of experience in sales/commercial functions
• Experience in Onco business set up is advantage

Skills:

• CRM (Customer Relationship Management)
• Customer Care
• Field Sales
• Key Account Management
• Multitasking Skills
• Patient Care
• Promotion (Marketing)

Languages :

• English language, both written and spoken