REQ-10035005
Δεκ 22, 2024
Croatia

Περίληψη

Customer Engagement Manager Immunology TA is experienced sales professional responsible for achieving sales targets for a specific account(s). Responsible for establishing and implementing a sales/business plan for a designated client base or implementation of a specific sales program to effectively support the patient journey and properly position Novartis and its brands.

About the Role

Major accountabilities:

  • Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals .
  • Develops & executes effective strategy plan for collaboration with key accounts.
  • Establish and develop long-term relationships with key customers.
  • Acquire a thorough understanding of key customer needs and requirements.
  • Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.
  • Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts
  • Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account
  • Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans
  • Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
  • Responsible for establishing and implementing a sales/business plan for a designated client base.
  • Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt. Distribution of marketing samples (where applicable)

Key performance indicators:

  • Sales revenue and revenue growth in designated accounts
  • Operating budget for designated key accounts (Budget, Cost, Sales, etc.)

Minimum Requirements:
Work Experience:

  • Key account management experience.
  • Medicine, Pharmacy, Biology, Chemistry or other relevant university education.
  • Sales experience in multinational companies.

Skills:

  • Account Management.
  • Accountability
  • Collaboration
  • Commercial Excellence
  • Competitive Intelligence.
  • Compliance
  • CRM (Customer Relationship Management).
  • Customer Engagement
  • Ethics
  • Healthcare Sector
  • Market Development
  • Problem Solving Skills
  • Revenue Growth
  • Selling Skills
  • Good communication skills

Languages :

  • English and Croatian fluent in speaking and writing .

Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture

Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network

Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards

International
Innovative Medicines
Croatia
Croatia
Sales
Full time
Regular (Sales)
No

Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

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REQ-10035005

Customer Engagement Manager

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