Product Consultant

Key Responsibility

• Maintain list of user requirements and enhancements needed on tech platforms
• Translate user requirements to technical features and configurations
• Discuss with IT how the technical features and configurations could be implemented on some enterprise platforms like ServiceNow or directly develop these for other applications like MS Power Suite
• Develop and maintain performance analytics reports on ServiceNow or PowerBI or Qliksense
• Develop training materials / documentation and conduct training sessions for end users on ServiceNow SPM modules or other applications developed
• Plan and host sessions with SuperUsers to explain upcoming changes, releases and seek feedback
• Respond to queries around features, functioning of tech platforms
• Operational tasks required to maintain information and configuration of Tech platforms
• Liaise with various delivery teams to ensure change management is implemented effectively
• Ideate potential solutions to improve the tool, process and experience of users

Essential Requirements:

• Technology
  • Candidate should have minimum 5 years of hands on experience of using tech platforms like ServiceNow specifically on Strategic Portfolio Management (SPM) or Power Suite
  • Should know key product features and working of Project, Resource, Demand management modules
  • Should have experience of developing standalone applications on PowerApps or products in Sharepoint
  • Should be tech savvy and be able to quickly learn working of new technologies
• Data & Process understanding
  • Should be familiar with data structures, data relationships and should be able to perform exploratory data analysis
  • Should be able to create and understand process maps
  • Should have analytical bend of mind
• General
  • Strong communication skills and ability to explain in simple, crisp manner
  • Understanding of Project, Process, Product management concepts and practices

Desirable Requirements:

• Experience of working on Microsoft Power Suite platform (PowerBI, PowerApps, PowerAutomate)
• Experience of working on Reporting & Visualization tools like QlikSense etc.
• Experience of working in global teams with customer interaction roles in past
• Certifications on Agile Scrum / Project Management is desirable

Why Novartis? Our purpose is to reimagine medicine to improve and extend people’s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www.novartis.com/about/strategy/people-and-culture

You’ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

Commitment to Diversity and Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork.novartis.com/network