Summary
About the Role
Major accountabilities:
- Coordinate customer service team & related third parties (3PL, B2B vendors etc) to manage daily sales to wholesalers, hospitals and pharmacies from order taking to invoicing
- Focus on product availability ensuring all related KPIs: sales targets, supply plans, SiT etc
- Monitor in-market sales in relation to customer demand and ensure that Novartis sales are made solely to satisfy real local demand
- Propose actions and develop plans to ensure local market demand is fulfilled on a regular basis
- Provide support to management regarding monthly customer demand for all channels including partner’s deals
- Monitor performance of different channels sales based on KPIs.
- Lead projects related to SAP, B2B, e-invoicing or other projects that involves systems enhancement
- Act as Functional Trade expert for company projects with Trade involvement.
- Monitor 3PL performance and act as escalation point for customer service team.
- Leverage digital assets to support patients' journey and increase customer satisfaction.
- SAP Master data (incl Prices, Discount schemes)
- Approval and monitoring of Customer Master Data
- NFCM monthly monitoring and annual review
- Leading B2B activities regarding compliance, vendor management and technical support
- Participate in the development of Standard Operating Procedures (SOPs)
- Interact with senior management and contributes functional and operational input to other departments as appropriate
Key performance indicators:
- Customer satisfaction: yearly survey result and multi rater feedback from stakeholders.
- Compliance with order management deadlines.
- NFCM control results related to customer service transactions
Job Requirements:
- University degree in Business, Economics or Science, MBA or MSc in Supply Chain Management will be an asset.
- Excellent command of English language
- >5 years experience in multinational environment, preferably related to healthcare. Significant record of managing processes related to Trade, SCM etc.
- Project Management skills
- Customer oriented
- Confidence with technology and adaptability to changes
- Proactive problem solving approach
- Advanced communication skills
- Advanced analytical skills and attention to detail
- Strong SAP and technical capabilities
- Advanced MS office abilities
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
