Summary
As TA Operations Associate, you will collaborate closely with our commercial and medical teams to shape the future of patient outcomes. You will play a key role in creating a smooth and proactive interaction with customers, so Novartis becomes the best company to work with especially in the operations and events space.
About the Role
- Communicate effectively, providing proactive and transparent support to customers, both internal and external. Coupled with demonstrating influencing, collaboration, and relationship-building skills to meet customers' specific needs.
- Independently handle complex administrative, planning, and organisational tasks, including strategic planning and operations partnership.
- Bring innovative and creative ideas to enhance customer and patient experiences.
- Maintain a curious mindset, continuously learning and challenging existing processes and people.
- Manage and coordinate administrative projects, taking ownership to achieve the best outcomes for patients and customers.
- Collaborate with internal business functions and external customers, providing guidance on operational best practices and make decisions with integrity and adhere to compliance processes.
- Plan and execute commercial/medical meetings, ensuring compliance with current standards.
- Manage IGM and CLM responsibilities, maintaining accountability and compliance. Accurately update Customer Relationship Management System (CRM) with meeting details.
- Handle HCO & HCP sponsorships effectively.
About you:
- Minimum of 2 years of experience working in a professional organisation in a coordinator capacity.
- A proactive approach and a strong drive to solve problems and provide regular updates to stakeholders.
- Exceptional planning and organisational skills and ability to prioritise tasks based on customer requirements and organisational objectives.
- Experience in collaborating and innovating across different functions and with external stakeholders with a curious mindset that challenges the status quo.
- Enthusiasm for reviewing processes, policies, and systems to identify areas for improvement and taking action to establish new ways of working.
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
