Summary
About the Role
Responsibilities
- Lead and coach: Guide a team of customer engagement managers responsible for product promotion in the Netherlands.
- Build team capabilities: Coach and develop the team in line with our customer engagement programs.
- Account planning: Plan, implement and share successes & learnings across franchises and the region.
- Brand performance: Drive adoption & performance targets of the brand.
- Change leader: Establish a positive culture and foster cross-functional collaboration within the brand team squads.
- Hiring and training: Recruit, train, and develop customer engagement managers with both scientific/medical knowledge and communication/behavior change skills.
- Utilize engagement channels: Coach and train the team on using all available engagement channels and new digital tools, personalizing the channels mix and tailoring content for optimal engagement.
- Consolidate insights: Report key customer insights and coordinate with relevant NVS stakeholders to address these insights.
Qualifications
- Proven experience in leading and coaching teams within the pharmaceutical industry.
- Proven experience with pharmaceutical sales.
- Strong knowledge of account planning and implementation.
- Excellent communication and interpersonal skills.
- Ability to drive change and foster a positive team culture.
- Experience with digital engagement tools and channels.
- Proficient in consolidating and reporting customer insights.
- Passionate about people leadership
- Fluent Dutch & English
Join us and be a part of a team that values innovation, collaboration, and excellence in customer engagement. Apply now to lead the future of pharmaceutical customer engagement in the Netherlands!
Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients’ lives. Ready to create a brighter future together? https://www.novartis.com/about/strategy/people-and-culture
Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network
Benefits and Rewards: Read our handbook to learn about all the ways we’ll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
