Spec. DDIT IES Cloud Engineering

• Responsibilities and Required Technology Skills:

• Deploy and administer Cloud infrastructure (Azure or GCP) using IaaC tools such as Terraform, YAML, ARM to automate Cloud Infrastructure deployments following DevOps Methodologies.
• Provide technical support to Cloud Platform Users to diagnose and resolve issues related to deployments, network connectivity etc. to minimize downtime and improve system reliability.
• Implement and optimize ITIL-based ITSM processes including Incident Management, Problem Management, Change Management, Service Request Management, and Knowledge Management.
• Track and manage incidents & Changes where applicable, including: Identify, log, categorize, prioritize, resolve incidents and raise a problem if required.
• Ensure compliance with global ITSM and Operational processes and procedures to maintain system integrity.
• Ensure services are delivered to the agreed SLA, including reviewing supplier performance based on the agreed SLAs and KPIs.
• Execute assigned tasks within given timeframes, prioritize work effectively, and manage multiple responsibilities simultaneously

• Additional Skills:

• Basic Knowledge of agile (i.e., scrum, Kanban) methodologies and comfortable with working as part of an agile team.
• Able to write the technical/user documentation.
• Able to adapt to a fast-paced work environment with minimal supervision.
• Capable of adhering to instructions and working efficiently within a team environment.
• Problem Solving: Ability to analyse and resolve complex Cloud infrastructure resource and application deployment issues.
• .BASIC QUALIFICATIONS:
• Bachelor’s degree in computer science, Information Technology, or any other equivalent field.
• Minimum 2-3 years of work experience in infrastructure development or in Cloud Technologies (Azure/GCP).
• Fair understanding of cloud computing concepts and technologies, preferably with practical experience working with one or more cloud platforms (Azure, GCP).
• Experience with continuous integration & deployment tools, such as Jenkins, Azure DevOps and GCP Cloud Build
• Good knowledge and hands-on experience with programming languages such as Python and scripting languages like PowerShell/Bash.
• Familiarity with ITSM concepts and ITIL framework.
• Excellent English communication skills (both written and verbal)

Certification:

Mandatory (Any one)

• Azure Fundamentals (MAZ900)
• GCP - Associate Cloud Engineer
• ITIL v3/v4 Foundation Certification is a plus but not mandatory.