Summary
-Drive operations of systems and applications in scope (both Global and Local), ensuring their stability and integrity and meeting customer service levels.
About the Role
Major accountabilities:
- Coordinate Service Management teams in Product Lines and Regions to execute tasks that are part of the global service management operational excellence governance.
- Be the liaison for the function, on all topics related to functional Service Management.
- Drive functional alignment to determine application portfolio organization.
- Drive the strategy to align application portfolio to current quality assurance requirements.
- Ensure service operations, service transition, quality, compliance, and audit readiness of application portfolio is up-to-date and compliant with governance requirements.
- Lead the functional service management with standardized services, processes, and tools to provide efficient, high-quality information.
- Meet internal KPI's related to Service Managment governance and collaborate with optimization initiatives.
- Enable operational excellence and continuous improvement in Service Management.
- Connect with all functional Service Management coordinators and bring alignment on our ways of working.
Key performance indicators:
- Operations stability and effective quality assurance -Applications adherence to ISC requirements and are audit ready.
Minimum Requirements:
- IT Educational background or proven work experience.
- 34+ years of experience on application management tools and processes
- Service Now management proficiency
Work Experience:
- Proven Ability to Develop trust-based relationships with key stakeholders.
- Application Management.
- Interactions with senior management.
- Reporting and analysis
Skills:
- Data quality assurance.
- Business Acumen.
- Performance Management.
- Planning.
- Project Management.
- Risk Management.
- Stakeholder Management.
Languages :
- English.
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